Last Updated: March 25, 2026
Welcome to Join Mongolia Tours (operated by Eva Tour LLC, “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) form a binding agreement between you and Join Mongolia Tours.
By booking a tour, making a payment, or using our website:
you agree to these Terms.
Most multi-day join-in tours require:
Bookings made within 60 days of departure require full payment at booking.
Your seat on a fixed-departure tour is confirmed only after payment is received.
We accept:
All prices are listed in:
USD (United States Dollars) unless otherwise stated.
Your bank or card provider may apply:
These are outside our control.
After successful payment, you will receive:
If you do not receive confirmation within:
24 hours, contact us at:
To secure participation in a tour, a 30% deposit is required at the time of booking.
This deposit is used to reserve availability and prepare services in advance. Third-party services such as accommodations, domestic flights, festival tickets, transportation, and local supplier services are typically confirmed approximately 60 days before departure, after which many services become non-refundable.
Cancellation fees are based on the following notice periods:
60+ days before arrival:
The 30% deposit may be refunded, minus any confirmed non-refundable third-party costs (if already incurred).
30–59 days before arrival:
The deposit remains non-refundable. Up to 50% of the remaining balance paid may be refunded, minus confirmed non-refundable third-party costs.
Less than 30 days before arrival:
No refund will be issued.
No-show:
No refund will be issued.
Refunds, when applicable, are calculated based on:
The deposit represents a reservation and administrative fee required to secure limited availability services and becomes non-refundable once third-party services have been confirmed (typically 60 days before departure).
If we cancel a tour due to:
You may choose:
Force majeure includes:
If such events significantly affect travel:
Either party may cancel.
Travelers are entitled to:
Full refund within 14 days
This does not cover:
No refunds are given for:
Any additional costs caused by early departure are your responsibility.
Approved refunds are processed:
Within 7–10 business days
Processing times from banks or payment providers may vary.
If an issue arises:
Please contact us first.
Filing chargebacks without contacting us may:
Minor changes may be requested:
Up to 40 days before departure
Subject to:
Last-minute changes:
May not be possible.
We may adjust itineraries due to:
We will provide comparable alternatives whenever possible.
You may transfer your booking to another eligible traveler:
Up to 7 days before departure
Additional fees may apply.
We strongly recommend purchasing travel insurance covering:
Travel insurance is not included in tour price unless stated.
Join-in tours involve:
Participants agree to:
Private arrangements may be available at additional cost.
You are responsible for ensuring:
Guests under 18 years must:
Some activities may have:
Travelers must:
We reserve the right to remove participants who:
Removal may occur:
Without refund
You must inform us of:
Before the tour begins.
Adventure travel includes:
Participation is at your own risk.
Guides may refuse participation in activities if:
Safety could be compromised.
Some services are provided by third parties:
Examples:
We are not responsible for third-party actions beyond reasonable control.
Travelers are responsible for:
We are not liable for:
Denied entry due to documentation issues.
Tour inclusions are listed:
Unless stated otherwise:
Not included:
All website materials including:
Are the property of:
EVA TOUR LLC
Unauthorized use is prohibited.
To the maximum extent allowed by law:
We are not liable for:
Nothing in these Terms limits rights protected by law.
We process personal data to:
Payment data is securely processed by:
For full details:
See our Privacy Policy.
If an issue occurs:
Notify your guide immediately.
If unresolved:
Email us within:
14 days after your tour
Include:
Email:
These Terms are governed by:
Laws of Mongolia
Disputes may be resolved through:
Join Mongolia Tours
Operated by Eva Tour LLC
📍 Eva center building, Ikh toiruu 190
Bayanzurkh district
Ulaanbaatar 13345
Mongolia
📧 [email protected]
📞 +976 8915 7147
🌐 https://joinmongoliatours.com
