Privacy Policy

Privacy Policy

Last Updated: March 25, 2026

Welcome to Join Mongolia Tours (operated by Eva Tour LLC, the “Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit:

https://joinmongoliatours.com (the “Site”).

It also outlines your rights and choices regarding your personal data.


1. Scope of This Policy

This Privacy Policy follows applicable Mongolian law and applies to all information collected through our Site, including related services, booking systems, marketing activities, and communications.

If you access our Site from outside Mongolia, we may voluntarily extend certain protections in accordance with international privacy standards, including:

  • GDPR (EU/EEA users)
  • UK GDPR
  • Applicable U.S. privacy laws

By using our Site, you acknowledge that you have read and understood this Privacy Policy.


2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when:

  • Filling out contact forms
  • Requesting tour information
  • Booking tours
  • Submitting inquiries

This may include:

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Country
  • Address
  • Postal Code
  • Tour Preferences
  • Travel Dates
  • Message Content

Payment Information

We do not store credit card details.

All payments are securely processed by trusted third-party payment providers such as:

  • Stripe
  • PayPal

These providers handle payment data in accordance with PCI DSS security standards.


2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Date and time of visits

This data helps us:

  • Improve website performance
  • Maintain security
  • Analyze visitor trends

2.3 Information from Third Parties

We may receive limited information if you interact with our Site through:

  • Social media platforms
  • Advertising platforms
  • Analytics services

Examples include:

  • Facebook
  • Instagram
  • Google services

This depends on your privacy settings with those services.


3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

Types of cookies we use:

Functional Cookies

Required for basic website functionality.

Analytics Cookies

Used to understand visitor behavior and improve performance.

Examples:

  • Google Analytics

Marketing Cookies

Used to measure advertising performance and personalize content.

You can manage or disable cookies through your browser settings.

Please note:

Disabling cookies may affect some Site functionality.


4. How We Use Your Information

We process your personal information for the following purposes:

Providing Services

  • Responding to inquiries
  • Processing tour bookings
  • Managing reservations

Communication

  • Sending booking confirmations
  • Sending updates or travel information
  • Responding to customer support requests

Website Improvement

  • Monitoring usage
  • Improving functionality
  • Enhancing user experience

Marketing (Optional)

We send promotional emails only if you opt in.

You may unsubscribe at any time.

Legal Compliance

We may process data when required by applicable law.


5. Legal Basis for Processing (GDPR Regions)

For users in jurisdictions such as:

  • EU / EEA
  • UK
  • Certain U.S. states

We rely on the following legal bases:

  • Consent — Marketing communications
  • Contract — Tour bookings and services
  • Legitimate Interest — Business operations
  • Legal Obligation — Required legal compliance

6. How We Share Your Information

We do not sell your personal data.

We may share information only when necessary with:

Service Providers

Such as:

  • Payment processors
  • Hosting providers
  • Email service providers
  • Booking system providers

These partners process data only as required to perform services.


Legal Requirements

We may disclose personal information:

  • If required by law
  • To comply with legal processes
  • To protect legal rights

Business Transfers

If our business is merged or transferred, your data may be included as part of that transaction.


7. International Data Transfers

Your data may be transferred to and processed outside Mongolia.

For example:

  • Payment providers
  • Hosting services
  • Cloud services

We implement safeguards such as:

  • Secure data transmission
  • Contractual protections
  • Industry-standard security measures

8. Your Rights

Depending on applicable law, you may have the right to:

Access

Request a copy of your personal data.

Rectification

Correct inaccurate information.

Erasure

Request deletion of personal data (when legally permitted).

Restriction

Limit certain processing activities.

Data Portability

Receive your data in machine-readable format.

Withdraw Consent

Withdraw consent at any time.


To exercise your rights, contact:

[email protected]

Identity verification may be required.


9. Data Retention

We retain data only as long as necessary.

Typical retention periods:

Booking Records

Retained for up to 2 years for accounting and operational purposes.

Contact Inquiries

Retained for up to 12 months.

Marketing Data

Retained until you unsubscribe.

After this period:

Data is securely deleted or anonymized.


10. Security Measures

We implement appropriate technical and organizational security measures.

These include:

SSL Encryption

All data transmitted through the Site is encrypted using HTTPS.

Secure Payment Processing

Payments are handled by trusted PCI-compliant providers.

Access Controls

Only authorized personnel can access personal data.

While we take strong precautions, no system can guarantee absolute security.


11. Minors

Our services are not intended for individuals under 16 years of age.

We do not knowingly collect personal information from minors.

If you believe such data has been collected, please contact us immediately for removal.


12. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their content

We encourage reviewing their privacy policies.


13. Updates to This Policy

We may update this Privacy Policy from time to time.

When updates occur:

  • The Last Updated date will be revised
  • Significant changes may be announced on the Site

Continued use of the Site means acceptance of updates.


14. Contact Us

If you have questions about this Privacy Policy or your personal data:

Join Mongolia Tours
Operated by Eva Tour LLC

📍 Eva Tour LLC, Ikh toiruu 190, Bayanzurkh district
Ulaanbaatar 13345, Mongolia

📧 Email: [email protected]
📞 Phone: +976 8915 7147